InstaMed (J.P. Morgan) vs RevSpring
Two Patient Payments & Billing vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| InstaMed (J.P. Morgan) | RevSpring | |
|---|---|---|
| Pricing model | Per-transaction / per-chart · Custom transaction and card processing fees | Per-transaction / per-chart · Per-statement fees plus payment processing |
| Speed to go live | Integration project with your EHR and PM systems | Statement conversion project, one to three months |
| Automation model | Data / network utility · Healthcare payments network | Software platform · Platform plus print and mail operations |
| Built for | Small practices, Mid-size groups, Enterprise systems, Payers | Mid-size groups, Enterprise systems, Payers |
| Security posture | SOC 2 Type II, HITRUST, PCI DSS, HIPAA | HITRUST, SOC 2 Type II, PCI DSS, HIPAA |
| Company maturity | 22 yrs (est. 2004) | 45 yrs (est. 1981) |
| Financial backing | Subsidiary of J.P. Morgan (acquired 2019) | Private equity-owned (Frazier Healthcare Partners) |
| Named customers | 4 named | 2 named |
| Published results | Specific numbers public | Specific numbers public |
| Documented integrations | 5 listed | 3 listed |
| Third-party validation | None found | KLAS / analyst cited |
Bottom line
- Pick InstaMed if you want bank-grade payment rails backed by J.P. Morgan connecting patients, providers, and payers at any scale.
- Pick RevSpring if you want a proven, analytics-driven statement and payment vendor that can run both print and digital at health system scale.
InstaMed (J.P. Morgan)
Healthcare payments network connecting providers, payers, and patients
- Founded
- 2004
- HQ
- Philadelphia, PA
- Stage
- Subsidiary of J.P. Morgan (acquired 2019)
- Raised
- n/a
What it does
- Patient payment collection online, mobile, and point of service
- Epic MyChart bill pay integration
- Payer-to-provider electronic payments (ERA/EFT)
- Digital wallets and saved payment methods (Secure Token)
- eStatements and paperless billing
- Real-time eligibility and claims connectivity
Where it's strong
- Combined gateway, processor, and sponsor bank in one vendor, backed by J.P. Morgan's balance sheet and payments infrastructure.
- One of the deepest Epic payment integrations on the market, with documented results like Mercy's 143% jump in online payment adoption.
- Network scale: over half of US provider organizations touch the InstaMed network, which helps with payer connectivity.
What buyers should weigh
- Post-acquisition, InstaMed is a product line inside a giant bank, so roadmap pace and support attention can feel corporate rather than startup-responsive.
- Best economics and experience assume you consolidate processing with J.P. Morgan; mixing acquirers gets less attractive.
- Contract pricing is negotiated and opaque; smaller groups have less leverage than the enterprise health systems the sales motion favors.
Named customers
Mercy Health System · University of Rochester Medical Center · Boston Children's Hospital · Catholic Health
Integrations
RevSpring
Patient billing communications and payments at enterprise scale
- Founded
- 1981
- HQ
- Nashville, TN
- Stage
- Private equity-owned (Frazier Healthcare Partners)
- Raised
- n/a
What it does
- Print and digital patient billing statements
- PersonaPay payment portal and payment plans
- Analytics that tailor message and payment offers
- Omnichannel outreach: text, email, voice, mail
- Pre-service estimates and financial engagement
- Integrated payment processing via TrustCommerce
Where it's strong
- Proven at scale: 1.5 billion communications and over $8 billion in payments processed annually.
- Data-driven personalization measurably lifts patient payment rates versus generic statements.
- The TrustCommerce acquisition adds a widely deployed Epic-integrated payment gateway.
What buyers should weigh
- It is an incumbent print-heavy vendor at its core; digital-first rivals pitch faster innovation.
- Statement and processing fees add up, and switching statement vendors is disruptive mid-contract.
- PE ownership changes (GTCR to Frazier) can shift roadmap and pricing priorities.
Named customers
Geisinger Health Plan · Emory Healthcare
Integrations
Compare against the rest of Patient Payments & Billing
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