Infinitus vs SuperDial
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Infinitus | SuperDial | |
|---|---|---|
| Pricing model | Enterprise contract (custom) · Platform fee plus per-task or per-minute usage | Per-transaction / per-chart · Pay per completed call, quotes only |
| Speed to go live | Fastest launches near 30 days, usually longer | Start via CSV or portal; API optional |
| Automation model | Autonomous agents · AI voice agents call payers | Autonomous agents · Voice AI calls payers for you |
| Built for | Enterprise systems, Payers | Small practices, Mid-size groups, Billing companies |
| Security posture | SOC 2 Type II, HIPAA | SOC 2 Type I, HIPAA |
| Company maturity | 7 yrs (est. 2019) | 5 yrs (est. 2021) |
| Financial backing | $103M · Series C | $20M+ · Series A |
| Named customers | 3 named | 3 named |
| Published results | Specific numbers public | No public numbers |
| Documented integrations | 4 listed | 1 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Infinitus if you need thousands of benefit verification and prior auth phone calls to payers handled by AI instead of staff.
- Pick SuperDial if payer phone calls (verification, claim follow-up, credentialing) eat your team's hours and you want AI making those calls without an EHR project.
Infinitus
AI voice agents that call payers so staff do not have to
- Founded
- 2019
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $103M
What it does
- AI voice agents call payers and PBMs autonomously
- Automates benefit verification for drugs and medical benefits
- Checks prior authorization and appeal status by phone
- FastTrack bypasses IVR menus and hold times for staff
- AI guardrails constrain what agents can say and do
Where it's strong
- Category pioneer in payer phone automation with over 100 million minutes of healthcare calls completed, so the model has seen most payer phone trees.
- Strong compliance posture (HIPAA, SOC 2 Type 2, HITRUST-certified cloud) and published AI guardrails matter when an AI speaks to payers on your behalf.
- Serves 44% of Fortune 50 healthcare companies, indicating it can pass enterprise pharma procurement.
What buyers should weigh
- Roots and marquee traction are in pharma patient-access programs; provider-side RCM use is newer, so demand provider references.
- It automates the phone call, not the surrounding workflow, so you still need systems to act on the data it returns.
- Per-call economics only beat outsourced call centers at meaningful volume; model your call mix first.
Named customers
Cencora · Fortrea Patient Access · Memorial Hermann Health System
Integrations
SuperDial
AI agents that call insurance payers so staff don't
- Founded
- 2021
- HQ
- San Francisco, CA
- Stage
- Series A
- Raised
- $20M+
What it does
- Outbound AI calls to payers at scale
- Benefits and eligibility verification by phone
- Claims status follow-up and denial research
- Prior authorization status checks
- Provider credentialing and data attestation calls
- Structured call results delivered back to RCM workflows
Where it's strong
- Attacks a task nobody else wants: hours on hold with payers, with reported 3x cost savings per call and 4x team productivity.
- Volume is real, with tens of thousands of calls per week and seven-figure revenue within two years of launch.
- Founders came from the billing side (SuperBill), so the product maps to actual RCM call workflows.
What buyers should weigh
- It automates phone calls, not the full revenue cycle; you still need systems to act on the call outcomes.
- Results vary by payer since some phone trees and rep processes resist automation, so pilot on your actual payer mix.
- Young Series A company, and reference customers skew dental and billing services rather than large health systems.
Named customers
West Coast Dental · MBW RCM · CBS Medical Billing
Integrations
Compare against the rest of AI Voice & Call Agents
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