Hyro vs Infinitus
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Hyro | Infinitus | |
|---|---|---|
| Pricing model | Enterprise contract (custom) · quote after discovery, enterprise cycles | Enterprise contract (custom) · Platform fee plus per-task or per-minute usage |
| Speed to go live | basic bots in days, typical weeks | Fastest launches near 30 days, usually longer |
| Automation model | Autonomous agents · patient-facing voice and chat agents | Autonomous agents · AI voice agents call payers |
| Built for | Enterprise systems, Payers | Enterprise systems, Payers |
| Security posture | SOC 2 Type II, ISO 27001, HIPAA | SOC 2 Type II, HIPAA |
| Company maturity | 8 yrs (est. 2018) | 7 yrs (est. 2019) |
| Financial backing | $95M · Growth (Series C equivalent) | $103M · Series C |
| Named customers | 5 named | 3 named |
| Published results | Specific numbers public | Specific numbers public |
| Documented integrations | 4 listed | 4 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Hyro if your call center drowns in scheduling and FAQ calls and you want healthcare-specific AI agents deflecting them within weeks.
- Pick Infinitus if you need thousands of benefit verification and prior auth phone calls to payers handled by AI instead of staff.
Hyro
AI voice and chat agents for health system call centers
- Founded
- 2018
- HQ
- New York, NY
- Stage
- Growth (Series C equivalent)
- Raised
- $95M
What it does
- Voice AI agents for patient access call centers
- Self-service scheduling written back into Epic
- Prescription refill and registration call automation
- Web chat and SMS agents on the same platform
- Call analytics and conversation intelligence for operations
Where it's strong
- Deployed at more than 45 health systems with named flagship customers, unusual depth for this category.
- Reports resolving up to 85% of routine patient interactions and 35-45% contact center cost reduction across its base.
- A customer (Bon Secours Mercy Health) invested in the company, a strong retention signal.
What buyers should weigh
- Focused on patient access and consumer-facing calls, not payer-side calls like prior auth follow-up; it will not replace billing office phone work.
- ROI depends on call volume and Epic integration depth, so smaller groups see less benefit.
- The health system voice AI field is crowding fast, with EHR vendors and contact center platforms adding native agents.
Named customers
Intermountain Health · Bon Secours Mercy Health · Sutter Health · Tampa General Hospital · Hackensack Meridian Health
Integrations
Infinitus
AI voice agents that call payers so staff do not have to
- Founded
- 2019
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $103M
What it does
- AI voice agents call payers and PBMs autonomously
- Automates benefit verification for drugs and medical benefits
- Checks prior authorization and appeal status by phone
- FastTrack bypasses IVR menus and hold times for staff
- AI guardrails constrain what agents can say and do
Where it's strong
- Category pioneer in payer phone automation with over 100 million minutes of healthcare calls completed, so the model has seen most payer phone trees.
- Strong compliance posture (HIPAA, SOC 2 Type 2, HITRUST-certified cloud) and published AI guardrails matter when an AI speaks to payers on your behalf.
- Serves 44% of Fortune 50 healthcare companies, indicating it can pass enterprise pharma procurement.
What buyers should weigh
- Roots and marquee traction are in pharma patient-access programs; provider-side RCM use is newer, so demand provider references.
- It automates the phone call, not the surrounding workflow, so you still need systems to act on the data it returns.
- Per-call economics only beat outsourced call centers at meaningful volume; model your call mix first.
Named customers
Cencora · Fortrea Patient Access · Memorial Hermann Health System
Integrations
Compare against the rest of AI Voice & Call Agents
Deciding between these two?
First Pass tracks AI Voice & Call Agents every week: funding, launches, and what changed since this page was written.