Assort Health vs Hyro
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Assort Health | Hyro | |
|---|---|---|
| Pricing model | Not published · Third parties report ~$1.5k+/month | Enterprise contract (custom) · quote after discovery, enterprise cycles |
| Speed to go live | Live in 3-6 weeks, sits beside phones | basic bots in days, typical weeks |
| Automation model | Autonomous agents · Voice AI answers patient calls end-to-end | Autonomous agents · patient-facing voice and chat agents |
| Built for | Mid-size groups, Enterprise systems | Enterprise systems, Payers |
| Security posture | SOC 2 Type II, ISO 27001, HIPAA | SOC 2 Type II, ISO 27001, HIPAA |
| Company maturity | 3 yrs (est. 2023) | 8 yrs (est. 2018) |
| Financial backing | $222M+ · Series C | $95M · Growth (Series C equivalent) |
| Named customers | 4 named | 5 named |
| Published results | Specific numbers public | Specific numbers public |
| Documented integrations | 5 listed | 4 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Assort Health if your specialty group's front desk is drowning in scheduling calls and you want voice agents handling them within weeks, not an EHR project.
- Pick Hyro if your call center drowns in scheduling and FAQ calls and you want healthcare-specific AI agents deflecting them within weeks.
Assort Health
AI call center for specialty practice front desks
- Founded
- 2023
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $222M+
What it does
- Voice AI answers inbound patient calls around the clock
- Books appointments using per-surgeon, specialty-specific scheduling logic
- Triages calls and routes complex cases to staff
- Answers FAQs and handles reschedules and referrals
- Writes appointments and tasks back to the EHR in real time
Where it's strong
- Specialty-specific scheduling logic (per-surgeon rules in orthopedics, ENT, and 20+ specialties) is the hard part competitors gloss over.
- Publishes named customer economics, like $2.3M added revenue at Michigan Orthopaedic Surgeons and a 75% drop in call abandonment at Peninsula Orthopaedic.
- Heavily capitalized ($222M+ raised, $1.2B valuation) with native integration into 20+ EHRs common in specialty practices.
What buyers should weigh
- Founded in 2023, so processes, support, and product maturity are those of a three-year-old company scaling extremely fast.
- Raised $222M in roughly 15 months; expect aggressive expansion and possible pricing pressure to grow into the valuation.
- Built for specialty practices and MSOs; large hospital contact centers with broad non-scheduling call types are less proven territory.
Named customers
Michigan Orthopaedic Surgeons · SENTA Partners · Peninsula Orthopaedic Associates · Barrington Orthopedic Specialists
Integrations
Hyro
AI voice and chat agents for health system call centers
- Founded
- 2018
- HQ
- New York, NY
- Stage
- Growth (Series C equivalent)
- Raised
- $95M
What it does
- Voice AI agents for patient access call centers
- Self-service scheduling written back into Epic
- Prescription refill and registration call automation
- Web chat and SMS agents on the same platform
- Call analytics and conversation intelligence for operations
Where it's strong
- Deployed at more than 45 health systems with named flagship customers, unusual depth for this category.
- Reports resolving up to 85% of routine patient interactions and 35-45% contact center cost reduction across its base.
- A customer (Bon Secours Mercy Health) invested in the company, a strong retention signal.
What buyers should weigh
- Focused on patient access and consumer-facing calls, not payer-side calls like prior auth follow-up; it will not replace billing office phone work.
- ROI depends on call volume and Epic integration depth, so smaller groups see less benefit.
- The health system voice AI field is crowding fast, with EHR vendors and contact center platforms adding native agents.
Named customers
Intermountain Health · Bon Secours Mercy Health · Sutter Health · Tampa General Hospital · Hackensack Meridian Health
Integrations
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