Assort Health vs Hello Patient
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Assort Health | Hello Patient | |
|---|---|---|
| Pricing model | Not published · Third parties report ~$1.5k+/month | Not published · Contact sales, no public pricing |
| Speed to go live | Live in 3-6 weeks, sits beside phones | Customer went live in 40 days, sidecar to PM |
| Automation model | Autonomous agents · Voice AI answers patient calls end-to-end | Autonomous agents · Voice and text AI agents |
| Built for | Mid-size groups, Enterprise systems | Small practices, Mid-size groups |
| Security posture | SOC 2 Type II, ISO 27001, HIPAA | HIPAA |
| Company maturity | 3 yrs (est. 2023) | 2 yrs (est. 2024) |
| Financial backing | $222M+ · Series C | $28.8M · Series A |
| Named customers | 4 named | 1 named |
| Published results | Specific numbers public | No public numbers |
| Documented integrations | 5 listed | 3 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Assort Health if your specialty group's front desk is drowning in scheduling calls and you want voice agents handling them within weeks, not an EHR project.
- Pick Hello Patient if your multi-location practice is drowning in missed calls and you want AI agents answering, scheduling, and texting within weeks.
Assort Health
AI call center for specialty practice front desks
- Founded
- 2023
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $222M+
What it does
- Voice AI answers inbound patient calls around the clock
- Books appointments using per-surgeon, specialty-specific scheduling logic
- Triages calls and routes complex cases to staff
- Answers FAQs and handles reschedules and referrals
- Writes appointments and tasks back to the EHR in real time
Where it's strong
- Specialty-specific scheduling logic (per-surgeon rules in orthopedics, ENT, and 20+ specialties) is the hard part competitors gloss over.
- Publishes named customer economics, like $2.3M added revenue at Michigan Orthopaedic Surgeons and a 75% drop in call abandonment at Peninsula Orthopaedic.
- Heavily capitalized ($222M+ raised, $1.2B valuation) with native integration into 20+ EHRs common in specialty practices.
What buyers should weigh
- Founded in 2023, so processes, support, and product maturity are those of a three-year-old company scaling extremely fast.
- Raised $222M in roughly 15 months; expect aggressive expansion and possible pricing pressure to grow into the valuation.
- Built for specialty practices and MSOs; large hospital contact centers with broad non-scheduling call types are less proven territory.
Named customers
Michigan Orthopaedic Surgeons · SENTA Partners · Peninsula Orthopaedic Associates · Barrington Orthopedic Specialists
Integrations
Hello Patient
AI agents that answer patient calls and book appointments
- Founded
- 2024
- HQ
- Austin, TX
- Stage
- Series A
- Raised
- $28.8M
What it does
- Answers inbound calls and books appointments
- Text and web chat conversations
- New patient intake and insurance questions
- Recall outreach and patient reengagement
- Refill requests and billing call handling
Where it's strong
- Covers voice, text, and chat in one platform, so patients are not forced onto the phone.
- Rapid production scale, handling 10,000 to 20,000 provider-patient conversations a day within a year of launch.
- HIPAA compliant and SOC 2 Type 2 certified, with a BAA signed for every client.
What buyers should weigh
- Founded in 2024, so long-term reliability and support track record are still short.
- Built for outpatient practice front-office work, not hospital contact centers or complex payer calls.
- Value depends on integration with your specific EHR and practice management system, so confirm coverage before buying.
Named customers
Piedmont Urgent Care
Integrations
Compare against the rest of AI Voice & Call Agents
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