Assort Health vs Prosper AI
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Assort Health | Prosper AI | |
|---|---|---|
| Pricing model | Not published · Third parties report ~$1.5k+/month | Not published |
| Speed to go live | Live in 3-6 weeks, sits beside phones | Claims live in three weeks |
| Automation model | Autonomous agents · Voice AI answers patient calls end-to-end | Autonomous agents · Voice agents with QA oversight |
| Built for | Mid-size groups, Enterprise systems | Mid-size groups, Enterprise systems, Billing companies |
| Security posture | SOC 2 Type II, ISO 27001, HIPAA | SOC 2 Type II, HIPAA |
| Company maturity | 3 yrs (est. 2023) | 3 yrs (est. 2023) |
| Financial backing | $222M+ · Series C | $35M · Series A |
| Named customers | 4 named | 5 named |
| Published results | Specific numbers public | Specific numbers public |
| Documented integrations | 5 listed | 5 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Assort Health if your specialty group's front desk is drowning in scheduling calls and you want voice agents handling them within weeks, not an EHR project.
- Pick Prosper AI if you want one vendor automating both patient-facing and payer-facing phone calls with EHR write-back.
Assort Health
AI call center for specialty practice front desks
- Founded
- 2023
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $222M+
What it does
- Voice AI answers inbound patient calls around the clock
- Books appointments using per-surgeon, specialty-specific scheduling logic
- Triages calls and routes complex cases to staff
- Answers FAQs and handles reschedules and referrals
- Writes appointments and tasks back to the EHR in real time
Where it's strong
- Specialty-specific scheduling logic (per-surgeon rules in orthopedics, ENT, and 20+ specialties) is the hard part competitors gloss over.
- Publishes named customer economics, like $2.3M added revenue at Michigan Orthopaedic Surgeons and a 75% drop in call abandonment at Peninsula Orthopaedic.
- Heavily capitalized ($222M+ raised, $1.2B valuation) with native integration into 20+ EHRs common in specialty practices.
What buyers should weigh
- Founded in 2023, so processes, support, and product maturity are those of a three-year-old company scaling extremely fast.
- Raised $222M in roughly 15 months; expect aggressive expansion and possible pricing pressure to grow into the valuation.
- Built for specialty practices and MSOs; large hospital contact centers with broad non-scheduling call types are less proven territory.
Named customers
Michigan Orthopaedic Surgeons · SENTA Partners · Peninsula Orthopaedic Associates · Barrington Orthopedic Specialists
Integrations
Prosper AI
Voice agents that handle patient and payer phone calls
- Founded
- 2023
- HQ
- New York, NY
- Stage
- Series A
- Raised
- $35M
What it does
- Answers inbound patient calls and schedules in the EHR
- Calls payers for benefit verification and prior auth
- Navigates IVR menus and waits on hold
- Automates patient billing and payment collection
- Claims follow-up and status checks
- Prescription refill and switchboard routing
Where it's strong
- Covers both sides of the phone: inbound patient access and outbound payer calls.
- Well capitalized after a $30M a16z Series A, with 40+ care organizations and workflows spanning 150,000 physicians.
- Claims half of calls resolved end to end and go-live in about three weeks.
What buyers should weigh
- Broad scope across many call types means depth per workflow varies; test your highest-volume call type first.
- Named references skew toward specialty outpatient groups, not large health systems.
- Rapid growth after a 2023 founding means processes and support are still maturing.
Named customers
Northeast OB/GYN · Piedmont Plastic Surgery & Dermatology · Serva Health · Firstsource · Imagine Software
Integrations
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