Infinitus vs Standard Practice
Two AI Voice & Call Agents vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Infinitus | Standard Practice | |
|---|---|---|
| Pricing model | Enterprise contract (custom) · Platform fee plus per-task or per-minute usage | Not published |
| Speed to go live | Fastest launches near 30 days, usually longer | Sidecar to existing RCM workflow |
| Automation model | Autonomous agents · AI voice agents call payers | Autonomous agents · Agent completes calls like staff |
| Built for | Enterprise systems, Payers | Small practices, Mid-size groups, Billing companies |
| Security posture | SOC 2 Type II, HIPAA | HIPAA |
| Company maturity | 7 yrs (est. 2019) | 5 yrs (est. 2021) |
| Financial backing | $103M · Series C | $8.5M · Seed |
| Named customers | 3 named | None public |
| Published results | Specific numbers public | No public numbers |
| Documented integrations | 4 listed | None documented |
| Third-party validation | None found | None found |
Bottom line
- Pick Infinitus if you need thousands of benefit verification and prior auth phone calls to payers handled by AI instead of staff.
- Pick Standard Practice if your pain is specifically staff time lost to outbound payer and pharmacy phone calls.
Infinitus
AI voice agents that call payers so staff do not have to
- Founded
- 2019
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $103M
What it does
- AI voice agents call payers and PBMs autonomously
- Automates benefit verification for drugs and medical benefits
- Checks prior authorization and appeal status by phone
- FastTrack bypasses IVR menus and hold times for staff
- AI guardrails constrain what agents can say and do
Where it's strong
- Category pioneer in payer phone automation with over 100 million minutes of healthcare calls completed, so the model has seen most payer phone trees.
- Strong compliance posture (HIPAA, SOC 2 Type 2, HITRUST-certified cloud) and published AI guardrails matter when an AI speaks to payers on your behalf.
- Serves 44% of Fortune 50 healthcare companies, indicating it can pass enterprise pharma procurement.
What buyers should weigh
- Roots and marquee traction are in pharma patient-access programs; provider-side RCM use is newer, so demand provider references.
- It automates the phone call, not the surrounding workflow, so you still need systems to act on the data it returns.
- Per-call economics only beat outsourced call centers at meaningful volume; model your call mix first.
Named customers
Cencora · Fortrea Patient Access · Memorial Hermann Health System
Integrations
Standard Practice
Voice AI that calls payers so staff do not
- Founded
- 2021
- HQ
- New York, NY
- Stage
- Seed
- Raised
- $8.5M
What it does
- Dials payers, navigates IVR menus, waits on hold
- Benefits and eligibility verification calls
- Prior authorization follow-up
- Claim status and follow-up calls
- Credentialing and EDI enrollment calls
- Responds to payer reps in real time
Where it's strong
- Narrow focus on outbound payer calls means depth in IVR navigation, hold handling, and live rep conversations.
- No inbound call center replacement to configure; it slots beside existing RCM workflows.
- Team has been in healthcare operations since 2021 and pivoted based on direct practice pain.
What buyers should weigh
- No customers or case study results are publicly named.
- Disclosed funding ($8.5M, raised for the prior Nibble Health product) is small next to voice AI rivals.
- Outbound payer calls only; patient-facing calls need another tool.
Compare against the rest of AI Voice & Call Agents
Deciding between these two?
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