Clearwave
Self-service registration and eligibility for specialty care
Our take
Clearwave sells patient revenue platform software for specialty healthcare practices: self-service check-in kiosks and mobile registration, real-time eligibility verification, online and now voice-AI scheduling, point-of-service payments, and automated patient communications. Founded in 2004 and based in Atlanta, it is strongest in ophthalmology, orthopedics, dermatology, and similar high-volume specialties, and it connects to more than 50 practice management and EHR systems including NextGen, athenahealth, Nextech, and ModMed.
The company is backed by Frontier Growth and Great Hill Partners and says its platform powers more than 5,000 locations and 11,000 providers, with over 2.5 million appointments scheduled per year. Named case studies back up the pitch: Thomas Eye Group booked 18,000 online appointments in a year and saved roughly 520 staff hours. The June 2026 Voice AI launch pushes it into the call-center automation fight. It is a front-office specialist, so buyers looking for help with denials or billing will still need an RCM partner behind it.
What it does
- Self-service patient check-in via kiosk, tablet, and mobile
- Real-time, multi-payer insurance eligibility verification at registration
- 24/7 patient self-scheduling with practice-defined rules
- Voice AI answers and books high-volume phone calls
- Point-of-service payment collection and copay capture
- Automated patient communications and recalls
Where it's strong
- Twenty years of focus on specialty practice registration, with strong results in ophthalmology and orthopedics (Thomas Eye Group saw a 174% jump in monthly online-scheduled visits).
- Runs eligibility checks automatically at check-in, catching coverage issues before the visit instead of after the claim.
- Integrates with 50+ practice management and EHR systems common in specialty care.
What buyers should weigh
- Built for high-volume specialty practices; hospitals and small primary care offices are not its center of gravity.
- It stops at the front door: no claims, denials, or back-end RCM capabilities.
- PE ownership and a mature product mean expect steady iteration, not fast reinvention, plus per-location pricing that adds up.
Latest
Launched Clearwave Voice AI in June 2026, extending its scheduling engine to automated phone calls that run about 63% faster than human agents.
Also in Patient Access & Intake
Phreesia
Public company powering patient intake and payments
Tennr
AI that reads faxed referrals and moves them to booked visits
Luma Health
Patient access, intake, and communication built on the EHR
Sohar Health
API-first AI eligibility verification and coverage discovery
pVerify
REST APIs for real-time eligibility and benefits verification
Track this market
First Pass covers Patient Access & Intake and the rest of the getting-paid stack every week.