Clearwave vs Luma Health
Two Patient Access & Intake vendors, side by side. Facts from public sources; judgments are ours.
At a glance
Derived from public facts · a rough scale, not a ranking
| Clearwave | Luma Health | |
|---|---|---|
| Pricing model | Not published · Reported $300-800/month plus setup fees | Subscription (per user or PMPM) · Custom quote, third parties estimate ~$250/user/month |
| Speed to go live | Managed project, PM system integration | EHR-integrated deployments run 60 to 120 days |
| Automation model | Software platform · Self-service check-in and eligibility | Software platform · Patient access automation with AI concierge |
| Built for | Mid-size groups, Enterprise systems | Mid-size groups, Enterprise systems |
| Security posture | HIPAA | SOC 2 Type II, HITRUST, ISO 27001, HIPAA |
| Company maturity | 22 yrs (est. 2004) | 11 yrs (est. 2015) |
| Financial backing | PE-backed | $160M · Series C |
| Named customers | 4 named | 5 named |
| Published results | Specific numbers public | No public numbers |
| Documented integrations | 5 listed | 5 listed |
| Third-party validation | None found | None found |
Bottom line
- Pick Clearwave if you're a high-volume specialty practice that wants kiosk and mobile check-in to collect copays and verify insurance before the patient sits down.
- Pick Luma if you're a mid-size or enterprise group that wants scheduling, reminders, and patient communication wired deeply into your EHR.
Clearwave
Self-service registration and eligibility for specialty care
- Founded
- 2004
- HQ
- Atlanta, GA
- Stage
- PE-backed
- Raised
- n/a
What it does
- Self-service patient check-in via kiosk, tablet, and mobile
- Real-time, multi-payer insurance eligibility verification at registration
- 24/7 patient self-scheduling with practice-defined rules
- Voice AI answers and books high-volume phone calls
- Point-of-service payment collection and copay capture
- Automated patient communications and recalls
Where it's strong
- Twenty years of focus on specialty practice registration, with strong results in ophthalmology and orthopedics (Thomas Eye Group saw a 174% jump in monthly online-scheduled visits).
- Runs eligibility checks automatically at check-in, catching coverage issues before the visit instead of after the claim.
- Integrates with 50+ practice management and EHR systems common in specialty care.
What buyers should weigh
- Built for high-volume specialty practices; hospitals and small primary care offices are not its center of gravity.
- It stops at the front door: no claims, denials, or back-end RCM capabilities.
- PE ownership and a mature product mean expect steady iteration, not fast reinvention, plus per-location pricing that adds up.
Named customers
Thomas Eye Group · Newport Orthopedic Institute · The Eye Care Institute · Orthopedic & Sports Medicine Specialists of Green Bay
Integrations
Luma Health
Patient access, intake, and communication built on the EHR
- Founded
- 2015
- HQ
- San Francisco, CA
- Stage
- Series C
- Raised
- $160M
What it does
- Self-scheduling and automated waitlist backfill
- Appointment reminders and two-way patient messaging
- Digital intake, forms, and e-consents
- AI agents for inbound calls and faxes
- Multilingual outreach and patient feedback workflows
- Referral management and recall campaigns
Where it's strong
- Deep bidirectional EHR integration means schedules and intake data stay in the system of record instead of a side database.
- Large installed base (over 1,000 health systems and 100 million patients after the Tonic deal) gives buyers plenty of comparable references.
- The Tonic acquisition adds strong dynamic intake and patient-reported outcomes, especially for Oracle Health shops.
What buyers should weigh
- Epic customers should compare carefully against MyChart and Cheers features they already license before paying for overlap.
- The platform is modular, so quoted price varies a lot with module count; scope the contract tightly.
- Tonic integration is recent (late 2025), so ask how the combined product roadmap affects the modules you are buying.
Named customers
Cook County Health · Montefiore Health System · Banner Health · Kelsey-Seybold Clinic · Franciscan Health
Integrations
Compare against the rest of Patient Access & Intake
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