Infinx
AI plus specialists for prior auth and patient access
Our take
Infinx, founded in 2012 by Sandeep and Jaideep Tandon and headquartered in San Jose, automates the front end of the revenue cycle: prior authorization, eligibility verification, benefits checks, and patient pay estimates. Its model pairs AI and automation with certified specialists who handle the exceptions software cannot close, so providers get finished authorizations rather than another work queue. The company grew up serving radiology and other imaging-heavy specialties where prior auth volume is punishing, and also offers AR recovery, denial management, and revenue integrity services. It connects to Epic, Cerner, athenahealth, eClinicalWorks, NextGen, and other systems through APIs, HL7, FHIR, and RPA.
More than 900 provider organizations across the US use Infinx, from hospitals and health systems to national imaging and laboratory networks. Reported funding totals about $186M, with Norwest Venture Partners a longtime backer and KKR taking a minority stake in May 2024. In April 2026 its revenue cycle and patient access platforms attained HITRUST i1 certification. For buyers, it competes as a full-service prior auth outcome vendor rather than a pure software license, which suits organizations that want the work done more than they want another tool.
What it does
- AI prior authorization determination, submission, and status tracking
- Eligibility verification and benefits checks in one platform
- Patient pay estimates before service
- Certified specialists work exceptions automation cannot resolve
- AR recovery and denial management services
Where it's strong
- The AI-plus-human model delivers completed authorizations, not just software your staff still has to work.
- Deep roots in high-volume prior auth specialties like radiology, labs, and cardiology.
- Trusted by more than 900 provider organizations, with KKR and Norwest backing.
What buyers should weigh
- Part of the value is outsourced labor, so compare its per-transaction economics against pure software options.
- Named customer references are rare in public materials; case studies are anonymized.
- Broad service catalog means implementation scope needs careful definition up front.
Latest
KKR took a minority stake alongside Norwest in May 2024, and Infinx attained HITRUST i1 certification for its revenue cycle and patient access platforms in April 2026.
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